Q: What is a Voice Broadcast?
A. A voice broadcast is just a pre-recorded message that you send to your customer via their telephone. It's a simple but incredibly effective way to communicate with large numbers of people very quickly.
Q: Who should use Voice Broadcasting?
A. Any organisation or business that needs to communicate with large numbers of customers, employees or client groups. This could be a private sector business that wants to improve sales or customer relationship, or a public sector organisation that needs to stay in touch with the users of its services.
Q: Why is Voice Broadcasting more effective than traditional forms of marketing?
A. There are many reasons. Paper-based and email-based marketing are extremely ineffective in most situations. We all know what happens when you receive Spam email or junk letters - they go straight in the bin! Voice broadcasts reach the customer in a much more direct manner - via their phone. Voice broadcasts have been shown to be hundreds of times more effective than traditional marketing methods. In addition, a voice message costs less to deliver than a posted letter or a message delivered by a telemarketing agent. When you start using Voice Broadcasting, your response rates go up and your costs come down.
Q: How much does it cost?
A. The costs depend on the volume and frequency of your messages, and the length of the message. The more you send, the cheaper each message becomes. Prices also depend on whether you're sending messages to land lines or mobiles. Get a no-obligation quote today.
Q: How do the charges work?
A. You are charged per successful message. This means that only calls that were picked up by a human or an answerphone are charged. If the call went unanswered - it hasn't cost you anything. This also applies to numbers that are out of service. When a customer is interested in your offer and requests to be transferred back to you, you are charged for the transfer. Contact us for the best rates.
Q: How quickly can I send a message to my customers?
A. Our advanced systems can send hundreds of thousands of messages out per hour. No matter how demanding your requirements, we have the capacity to deliver your message on time, every time.
Q: How long can a message be?
A. Your message can be as long as you need it to be, from a few seconds to a few minutes. Typically, most messages last less than 60 seconds.
Q: How are my outbound messages recorded?
A. You can record a message at any time using a normal phone. Simply call our dedicated hotline, type in your PIN number and start recording. Alternatively, you can upload a pre-recorded message (in WAV or MP3 format) to our servers. When you're done, you can send your message to your customer database in seconds.
Q: How do I choose which customers get my message?
A. When you sign up with VoiceJunction you get access to an advanced web-based control panel that lets you set up recordings, upload your databases and broadcast your messages to the right people at the right time.
Q: What about if I don't have the capacity to handle all the inbound calls from customers?
A. A nice problem to have! VoiceJunction can stagger the transmission of messages so that you are not overrun with calls from customers interested in your offer.
Not found what you're looking for? No problem - we're here to help. Feel free to contact us at any time.
